A delegation from Mind Springs Health, led by Doug Pattison, the interim CEO and CFO, met Monday with the Eagle Board of County Commissioners to discuss the mental health center’s role in the community and address concerns about its quality of patient care.

This was the first time that Mind Springs had met with Eagle County commissioners since the resignation of former Mind Springs President and CEO Sharon Raggio in January. Raggio’s resignation came in the wake of an investigative report from the Colorado News Collaborative that detailed poor patient care and unaccountable spending, among other things. The Mind Springs representatives said they are reaching out to counties that they provide services to on the Western Slope to reestablish relationships and plan for the future.

Mike Nugent, the chief strategy officer for Eagle County, pressed Pattison about how the company is adapting in light of the recent allegations.

“The criticisms against Mind Springs have been broad, severe and sustained,” Nugent said. “Tell us about what you’ve learned from that, and what changes you’re making to your organization.”

Pattison said that in an organization that provides as many services to as many people as Mind Springs does — approximately 190,000 services to 12,000 people — “you’re gonna find a mistake along the way,” but he readily agreed that change was necessary for minimizing these errors.